Savvy Eats Terms & Conditions

3. Customer Requirements

1. 3.1 You may place an order through the App if you are at least 18 years old. If we discover that you are not eighteen years of age, we have the right to cancel any order made by you and to delete your record as a registered person. When placing an order, it is your responsibility to provide accurate details, including the correct delivery address.
2. 3.2 Screening
   

   Users may be required to submit information through the app. for the purpose of conducting a user background check or screening on behalf of a property manager or owner ( “Screening”). Information that you submit through the app. for the purpose of such Screening shall be treated in accordance with the Privacy Policy.

   
   

   Your submission of the information requested for a Screening shall constitute your consent to the Screening process. Screenings also may be governed by other additional requirements as may be disclosed to you in connection with the Screening.

   
   

   You acknowledge that you will address any issues or concerns with any Screenings, including the results of any Screenings, by contacting the appropriate property manager or owner, or as otherwise permitted under the additional requirements applicable to the Screening or as otherwise required by law.

4. Password and Security

When you register at the App, you will create an identification code for login and a password. We urge you to use a password that is sufficiently original and that is not obviously linked to your person so that it can be guessed by third persons.

Every action and transaction, including any order, that is done using this login and password will be deemed to have been done by you, and you will be held responsible for such action.

Thus, it is essential that you keep the login identification and password confidential and that you will not disclose it to anyone, nor share it with other persons. If you allow certain other persons, such as family members, to access our App through your internet connection using your login identification and password, you must ensure that such persons are aware of the Terms, and that they comply with these Terms.

If you believe that your password is no longer confidential nor secure, you must notify us immediately by contacting our customer service team, and we will enable you to change the password or to take other steps.

If we have reason to believe that there is likely a breach of security, or misuse of our App, or that your password is being misused in any way, we may require you to change your password, and we may suspend your account if the password has not been changed. We will not be liable for any losses arising out of any unauthorized access to, or use of our services or purchases through your account.

5. Cancellation of Orders

The Customer shall not be entitled to cancel a food meal order nor be eligible for any refund in case the Customer cancelled such order after the Vendor’s acceptance, unless the cancellation is a result of Savvy Eats or the Vendor's default.

Savvy Eats retains the discretion to cancel any order after the order confirmation. This action may be taken based on various circumstances, including but not limited to, product availability, logistical constraints, wrong delivery address, etc. You will be duly notified in such instances, and any payments made will be refunded in accordance with our refund policy.

We reserve the right to refuse any cancellation in case the order has already been dispatched for delivery prior to receipt of your request.

6. Payment and Pre-Authorization

If you pay by credit card, we may perform a pre-authorization to ensure the availability of funds. Any order modifications made after the initial order placement may result in additional charges that will be automatically applied to your payment method.

7. Subscriptions, Cancellations, Freezing & Refund Policies

8. Delivery Policy

We are committed to delivering your meals on time, but delivery may be subject to limitations or delays due to various factors.

• We aim to deliver your Meals promptly, but deliveries may be affected by weather conditions, traffic, unavoidable technical difficulties in the store, or unforeseen circumstances. Such conditions are beyond our control and should not at any time be taken against us.
• We reserve the right not to deliver outside our designated delivery zones or times.
• We will deliver the purchased Meals to the delivery address that you have specified when you completed the order. If your delivery address is incorrect or incomplete, or if you are not present to receive the order, you will still be charged for the order.
• The Meal is at your risk once it becomes in your possession or in the possession of someone nominated by you. If you request that the order be left unattended at a specific location, Savvy Eats is not responsible for any loss, theft, spoilage, or damage once the delivery is made.

9. Deliveries & Food Safety

We prioritize food safety in all deliveries. Customers must ensure proper storage and consumption of Meals in accordance with food safety guidelines and as per the labels included on each Meal. We shall not be liable for any health-related issues arising from improper storage, handling, or consumption of Meals after delivery. In case of any concerns regarding food safety, you should contact our customer service team immediately.

10. Third-Party Delivery Services

Savvy Eats partners with trusted third-party delivery services to ensure your Meals arrive on time. By placing an order, you agree that we may share necessary information (such as your name, address, and contact details) with our delivery partners. This information will only be used to facilitate the delivery process. Third-party delivery providers operate independently of Savvy Eats; while we work with trusted partners, we do not assume liability for delays, damages, losses, or service failures caused by these providers.

11. Out-of-Stock Items

Not all the displayed Meals are in stock. All the Meals that are advertised or included in our catalogue are available while our stock or the stock of our suppliers lasts. We cannot guarantee that each Meal is immediately available for purchase. Only our confirmation notice based upon your order will indicate the availability and the timing for delivery. If for any reason beyond our reasonable control, we are unable to supply a certain Meal, we will not be held liable and we will ensure that you will not be charged for that Meal. If a Meal in your order is out of stock, we will attempt to contact you to suggest a replacement. If no replacement is selected, Savvy Eats’ team has the right to offer an alternative.

12. Trademarks

All trademarks, service marks, trade names, logos, and branding associated with Savvy Eats (collectively, the “Marks”) are the exclusive property of Savvy Eats and protected by law. Unauthorized use, reproduction, imitation, or modification of any of these Marks is strictly prohibited and will result in legal action.

13. Push Notifications

By using the App, you consent to receive push notifications, which may include promotional messages and order updates. You can manage your notification preferences through your device settings.

14. Release

By using the App, you agree to release Savvy Eats from any claims, liabilities, or damages arising from your use of the service, including but not limited to meal consumption and delivery issues.

15. Links to Third Parties

The App may contain links and interactive functionality interacting with third parties, including social media applications, payment gateway, and product manufacturers' applications. Savvy Eats is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such application. Before enabling any sharing functions of the App to communicate with any such application or otherwise visiting any such application, Savvy Eats strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party application. The links and interactive functionality for third-party applications on the App do not constitute an endorsement by Savvy Eats of such third-party application. Other applications may link to the App with or without our authorization, and we may block any links to or from the applications, in our sole discretion. YOUR USE OF THIRD-PARTY APPLICATIONS AND RESOURCES IS AT YOUR OWN RISK.

16. Unlawful or Prohibited Usage

The App may only be used for lawful purposes in accordance with the terms of the license granted in these Terms . As a condition of your use of this App, you warrant to Savvy Eats that you will not use the App for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third party, unless you have the express prior written consent of Savvy Eats, YOU MAY NOT:

• Make any commercial use of the App or its Content (as defined in clause 21 below), including making any collection or use of any product listings, descriptions, prices, or images;
• Download, copy, or transmit any Content for the benefit of any other merchant;
• Use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the App;
• Frame, mirror, or use framing techniques on any part of the App;
• Make any use of data extraction, scraping, mining, or other data gathering tools;
• Use any meta tags or any other hidden text utilizing Savvy Eats' name or trademarks;
• Misrepresent the identity of a user, impersonate any person or entity;
• Use a buying agent to conduct transactions on the App;
• Conduct fraudulent activities on the App;
• Violate or attempt to violate the security of the App;
• Attempt to probe, scan, or test the vulnerability of a system or network;
• Forge any header or any part of the header information in any e-mail or posting;
• Send unsolicited or unauthorized email on behalf of Savvy Eats;
• Tamper with the App;
• Use the App to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others;
• Harvest or collect personally identifiable information about other users of the App;
• Restrict or inhibit any other person from using the App;
• Use the App to advertise or offer to sell or buy (other than from Savvy Eats) any goods or services;
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the App;
• Remove any copyright, trademark, or other proprietary rights notice from the App or materials originating from the App.

17. Meal Subscription Service

Subscriptions

We offer flexible weekly or monthly subscription plans, with options based on the number of Meals per day.

Pricing

All prices listed on the App are subject to change without notice. The price displayed at the time of purchase is the current price and supersedes any prior pricing. We do not guarantee that indicated prices will remain applicable during a certain period of time. We may offer promotional discounts at our discretion. Any promotional discounts will be valid only during the indicated period and in accordance with the law. All our prices are stated in Qatari Riyal (QAR). The indicated price of a Meal that is displayed on the App does not include the delivery charges nor the taxes that are eventually due, which will depend on the place of delivery and the delivery method that you choose. The final price, including the applicable charges and taxes, will be indicated and added dur

Payment

By subscribing to a plan, you authorize Savvy Eats or our payment processor to charge you for your selected plan, including applicable taxes and fees, if any.

Pausing Subscriptions

• You can pause your subscription via the Savvy Eats App.
• If you wish to pause your subscription, you must do so on the App at least two (2) days in advance. Similarly, to resume your subscription, you must reactivate the subscription on the App at least two (2) days prior to the desired start date.
• If you cancel after Meals have been prepared for delivery, you will still be charged for those Meals.

18. Promotions and Contests

Savvy Eats may offer promotional campaigns periodically. Participation in these promotions is governed by these Terms. We reserve the right to modify or cancel any promotional offer at our discretion.

19. Health and Nutritional Disclaimers

Savvy Eats provides meals based on evidence-based nutrition, but individual results may vary. The service is not medically supervised, and it is your responsibility to consult a physician or nutritionist before making any significant changes to your diet.

Savvy Eats does not guarantee any specific weight loss or health outcomes. Nutritional information provided in the App may vary slightly due to ingredient availability or substitutions.

20. Delivery and Handling

Delivery times are estimates and subject to change based on conditions beyond our control (e.g., traffic, weather). Once your order is delivered, you assume responsibility for proper storage and handling.

21. Proprietary Rights

All content on the App, including but not limited to recipes, text, graphics, software, images, videos, user interface elements, and proprietary algorithms (collectively, the “Content”), is the intellectual property of Savvy Eats. You are strictly prohibited from: copying, reproducing, distributing, modifying, or creating derivate works from any Content without our prior written consent. You are also prohibited from attempting to reverse-engineer, decompile, or extract any software or proprietary technology used in the App.

22. Data Protection

Savvy Eats Inc. is committed to protecting your personal information and respecting your privacy. We collect, use, and process your data in accordance with applicable laws and regulations, including but not limited to the Qatar Data Protection Law and any other relevant legal frameworks.

When you use our App, we may collect personal information, including but not limited to your name, contact details, delivery addresses, payment information, and order history. This information is collected to facilitate your use of the App, process your orders, and improve our services.

Your personal information will be used solely for the purposes of providing and enhancing our services, processing transactions, communicating with you, and for any other purposes for which you have given explicit consent. We may also use your information to comply with legal obligations or to protect the rights and safety of our users and the general public.

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and delivery partners. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

Savvy Eats implements appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review our security practices to ensure the highest level of data protection.

You have the right to access, correct, or request the deletion of your personal information. You may also object to or restrict certain processing activities. To exercise these rights, please contact our customer support team at support@savvyeats.com.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this clause or as required by law. Once your information is no longer needed, it will be securely deleted or anonymized.

By using the App, you consent to the collection, use, and sharing of your personal information as described in this Data Protection clause. If you have any questions or concerns regarding our data protection practices, please do not hesitate to contact us.

23. User Reviews and Submissions

We welcome feedback and user-generated content, such as reviews and comments. By submitting content, you grant us the right to use, publish, and distribute it in any form. Please ensure that all content you submit complies with our community guidelines and does not violate any third-party rights.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Savvy Eats shall not be liable for any loss, expense, cost, or damage, whether direct, indirect, incidental, consequential, or special, arising directly or indirectly out of or in connection with:

• Your use of the App; including but not limited to, any errors, interruptions, security breaches, or unauthorized access to your account.
• Delays in delivery; any delay beyond the estimated delivery time, whether due to logistics, traffic conditions, or other unforeseen circumstances.
• Meal Availability; the availability of specific Meals at any given time, including changes in menu offerings or out-of-stock items.
• Force Majeure Events; any circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, acts of war, cyberattacks, supply chain disruptions, or strikes.
• Unavoidable Circumstances; any event or circumstance beyond our reasonable control, including system failures, third-party service disruptions, or errors in order fulfillment.
• Indirect or Unforeseeable Losses: any incidental, punitive, special, exemplary or consequential damages suffered or incurred by you, including but not limited to loss of profits, data, business opportunities, or reputation.

25. Indemnification

You agree to indemnify, defend, and hold Savvy Eats and its officers, directors, employees, and agents harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) resulting from your use of the App or violation of these Terms.

26. Modifications

We update and modify these Terms at any time. We will notify you of any material changes through a prominent notice on the App. Your continued use of the App after such notice constitutes acceptance of the modified terms. If you do not agree to the modified terms, you must stop using the App. The new terms and conditions apply to any purchases after the date of application thereof.

27. Various Provisions

If any clause of these Terms is deemed unenforceable or will become unenforceable due to new legislation, it will be deemed null and void, and you and us will be deemed to accept a clause that is valid and is as close as possible to the content of the unenforceable clause.

Failure of Savvy Eats to enforce a particular term or condition does not constitute a waiver of that term or condition by Savvy Eats and shall not be construed as a waiver or variation of it or preclude its exercise at any subsequent time.

These Terms shall be governed by and interpreted in accordance with Qatari laws. Any dispute arising out of or relating to these Terms shall be resolved exclusively by the competent courts of Qatar, and you hereby consent to the personal jurisdiction of such courts and waive any objection to such jurisdiction or venue.

28. Contact Us

If you have any questions or concerns regarding these Terms, please reach out to us at support@savvyeats.com.

Thank you for trusting Savvy Eats. We plan. We prep. You enjoy.